Refund & Cancellation Policy
Last updated: 6 July 2026
1. Failed searches — automatic, instant
You are charged only for successful RC searches. If a lookup fails at the data provider, is unsupported, or returns no vehicle, the search fee is refunded to your wallet automatically and immediately — no action needed.
2. Failed or duplicate recharges
If money was deducted from your bank/UPI but your wallet was not credited, the payment gateway (PhonePe / Razorpay) auto-reverses the transaction, typically within 5–7 working days. If a reversal does not appear in that window, raise a support ticket with the transaction reference and we will trace it with the gateway.
3. Unused wallet balance
You may request a refund of your unused wallet balance at any time by raising a support ticket from your dashboard or emailing us. Verified refunds are processed to the original payment method within 7 working days. Amounts credited as promotional or admin adjustments are not refundable in cash.
4. Completed searches
A successful search delivers the purchased data instantly and is therefore non-refundable once results are displayed, except where the delivered data was demonstrably corrupted or incomplete due to a fault on our side.
5. How to reach us
Raise a ticket from Dashboard → Support (fastest), or email info@rcmitra.com with your registered mobile number and transaction ID. We acknowledge within 24 hours on business days.